Resolved incident
Lever - Resume Parsing Outage
Lever · Major · Started
- Duration
- 21h 14m
- Severity
- Major
- Status
- Resolved
Summary
Major · Resolved
Early on October 20, 2025, Amazon Web Services (AWS) experienced a major outage in its US-EAST-1 (Northern Virginia) region, resulting in widespread disruptions across numerous platforms. Employ Services, along with several of our third-party vendors, were impacted by this outage, leading to intermittent functionality issues and periods of inaccessibility across our systems. The issue has since been resolved, and our teams continue to actively monitor for any residual effects to ensure full platform stability.
Event timeline
How this incident unfolded, from the official status page.
Identified
Lever
Due to the widespread AWS outage, we are experiencing intermittent issues with our resume parsing services. We will provide updates as soon as they become available.
Identified
Lever
We are continuing to work on a fix for this issue.
Identified
Lever
Although AWS has made significant progress in their recovery efforts, our resume parsing vendor continues to experience residual issues. As a result, users may still encounter intermittent disruptions with our resume parsing services. We are actively monitoring the situation and will provide further updates as they become available.
Resolved
Lever
Early on October 20, 2025, Amazon Web Services (AWS) experienced a major outage in its US-EAST-1 (Northern Virginia) region, resulting in widespread disruptions across numerous platforms. Employ Services, along with several of our third-party vendors, were impacted by this outage, leading to intermittent functionality issues and periods of inaccessibility across our systems. The issue has since been resolved, and our teams continue to actively monitor for any residual effects to ensure full platform stability.