Some customers seeing delays

Resolved

Started

Lasted 6h 50m

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Updates

  1. Resolved

    The delays affecting agent responses and other workflows have been resolved. We're sorry for the disruption.

  2. Monitoring

    Processing continues to operate normally, and we have not observed further errors. We’re continuing to monitor performance to ensure the recovery remains stable.

  3. Monitoring

    Agent responses and other delayed workflows should now be operating normally. We’re continuing to monitor performance to ensure recovery remains stable.

  4. Investigating

    Some users in our US and European regions continue to experience delayed responses from Linear Agent and some other automations including Asks. We have increased service capacity and are continuing to work towards restoring normal response times.

  5. Investigating

    Some users may be experiencing delays when using automations, including the Linear Agent and Asks. We are investigating and will provide updates as more information becomes available.