Subset of agent app users experiencing access problems

Resolved

Started

Lasted 3h 33m

View official incident ↗

Updates

  1. Resolved

    Any remaining affected agents are now active again in all regions. Access has been fully restored. If you continue to see Cursor, GitHub Copilot, and Codex agents in a suspended state unexpectedly, please reach out to support@linear.app.

  2. Identified

    Following our earlier update, we’re investigating reports that a small number of users are continuing to see Cursor, GitHub Copilot, and Codex agents in a suspended state. Our team is actively working to ensure full restoration of access. We’ll continue to provide updates here as we learn more.

  3. Resolved

    Affected agents in all regions are now active again. Normal functionality has been restored.

  4. Identified

    Affected agents are now active again in the EU region. US region to follow shortly.

  5. Identified

    We’ve identified a bug that caused a subset of agent users (including Cursor, GitHub Copilot, and Codex) to become unintentionally suspended. Our team has implemented a fix and deployment is currently underway. We expect affected agent access to be restored shortly. We’ll provide another update once the rollout is complete.