Acronis Portal Degraded Performance.

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   8 months ago

   Liquid Web

   We would like to notify you that Acronis Cyber Protect Cloud in the USA (US5) data center is degraded. Acronis Cloud team is working on the issue resolution and will keep notifying you on the service status. Service impact: Some customers might be unable to reach Acronis Web Restore, Acronis Cyber Protection Console and Management Console.

2. Identified

   8 months ago

   Liquid Web

   Acronis Cloud team is actively working on the issue resolution and we will keep notifying you on the service status.

3. Identified

   8 months ago

   Liquid Web

   Acronis Cloud team is actively working on the issue resolution and we will keep notifying you on the service status.

4. Monitoring

   8 months ago

   Liquid Web

   Acronis Cloud team has implemented a fix and resolved the issue. We are currently monitoring the results to ensure stability. If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.

5. Identified

   8 months ago

   Liquid Web

   We are observing a recurrence of the issue affecting Acronis Cyber Protect Cloud in the USA (US5) data center; the Acronis Cloud team is actively investigating, and some customers may continue to experience intermittent access issues to Web Restore, Cyber Protection Console, and Management Console. If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.

6. Monitoring

   8 months ago

   Liquid Web

   The Acronis Cloud team has applied corrective measures, and services have been restored. We are actively monitoring the platform to confirm sustained stability and performance. If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.

7. Resolved

   8 months ago

   Liquid Web

   This incident has been resolved.