Apache Service Disruption Following ModSecurity Update

Updates

1. Resolved

   4 months ago

   This incident has been resolved.

2. Monitoring

   4 months ago

   A fix has been implemented, and our Engineering team is monitoring the affected servers to confirm Apache services remain stable.

3. Investigating

   4 months ago

   We are investigating an issue affecting Apache services on our servers following a recent EasyApache ModSecurity update. Customers on affected servers may experience websites being unavailable, HTTP errors, or connection timeouts. Our Engineering team is currently working to restore services. Need help? Chat with us or create a ticket via my.liquidweb.com. We appreciate your patience and understanding while we work to restore normal service.