Resolved incident

Apache Service Disruption Following ModSecurity Update

Liquid Web · Major · Started

Duration
189h 15m
Severity
Major
Status
Resolved

Summary

Major · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Liquid Web

    We are investigating an issue affecting Apache services on our servers following a recent EasyApache ModSecurity update. Customers on affected servers may experience websites being unavailable, HTTP errors, or connection timeouts. Our Engineering team is currently working to restore services. Need help? Chat with us or create a ticket via my.liquidweb.com. We appreciate your patience and understanding while we work to restore normal service.

  2. Monitoring

    Liquid Web

    A fix has been implemented, and our Engineering team is monitoring the affected servers to confirm Apache services remain stable.

  3. Resolved

    Liquid Web

    This incident has been resolved.