Resolved incident
WHM login failures
Liquid Web · Major · Started
- Duration
- 14h 10m
- Severity
- Major
- Status
- Resolved
Summary
Major · Resolved
We have observed continued stability, and the cPanel licence updates have gone smoothly so far. If you need any further assistance, please do not hesitate to reach out to our Support team via chat or email.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Liquid Web
It has been brought to our attention that a large subset of our cPanel customers are seeing an error message when attempting to log into WHM. "Invalid License File. Incorrect authority delivering the license." WebPros (cPanel) is aware of the issue and they are currently investigating. We appreciate your patience as they work to resolve the issue.
Monitoring
Liquid Web
cPanel has been working on improving the performance of their licensing servers and implemented changes. We are seeing access to WHM and cPanel restored without intervention from support. If you are still having issues please reach out to support and we will be happy to assist.
Monitoring
Liquid Web
WebPros has stated that the issue has been resolved and that servers should begin to renew licenses properly. If you are still experiencing issues logging in, feel free to contact us via chat or email and we can expedite the resolution.
Resolved
Liquid Web
We have observed continued stability, and the cPanel licence updates have gone smoothly so far. If you need any further assistance, please do not hesitate to reach out to our Support team via chat or email.