Connection issues for some users

Resolved

Major impact

Started

Lasted 10h 29m

View official incident ↗

Updates

  1. Resolved

    The fix has been rolled out and all services are restored to normal operation.

  2. Monitoring

    A fix has been deployed for our core api, and we're monitoring it. Copilots may still be degraded while we apply the fix.

  3. Identified

    The issue has been identified by Cloudflare, still working on a full resolution.

  4. Investigating

    Our provider, Cloudflare, is having an issue. We are waiting for the issue to be fixed by them. https://www.cloudflarestatus.com/incidents/3kt3pt6h82gx

  5. Investigating

    We are investigating an issue where some rooms are failing to connect or respond to messages.