Messages sent via the chat widget are delayed

Resolved

Started

Lasted 32m

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Updates

  1. Resolved

    The incident has been resolved and services are now operating as expected. We will continue to monitor the situation, but no further impact is anticipated.

  2. Monitoring

    The problem should be resolved now. We are moving to monitoring.

  3. Investigating

    We are still investigating the problem. The delay was shortened, but it is still occurring.

  4. Investigating

    Many customers experienced delays of up to 30 seconds when sending messages via the chat widget. We are currently investigating the problem