LiveChat - Issues with reports from Export Raw Data

Updates

1. Resolved

   6 months ago

   The issue has been resolved, and services are operating normally. No further impact is expected. We’re sorry for any disruption this may have caused and thank you for your patience and understanding.

2. Monitoring

   6 months ago

   We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice delays with receiving the report while the reporting systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.

3. Monitoring

   6 months ago

   We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice delays with receiving the report while the reporting systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.

4. Investigating

   6 months ago

   We are investigating an issue affecting some customers. They are unable to generate reports in the Export raw data section for LiveChat. The scheduled reports may also be not delivered by email.