Messages sent in the chat widget may be delayed

Updates

1. Resolved

   9 months ago

   This incident has been resolved and services are operating normally. Thank you for your patience.

2. Monitoring

   9 months ago

   The fix for the chat widget message delays has been implemented. We are monitoring the system to ensure normal functionality is fully restored.

3. Identified

   9 months ago

   Engineering is still working on the resolution, and we are closely monitoring progress to restore normal functionality as quickly as possible.

4. Identified

   9 months ago

   We have identified the cause of the delays affecting message delivery in the chat widget. Our team is working on implementing a fix and will provide an update once resolved.

5. Investigating

   9 months ago

   Our team is continuing to investigate the cause of the message delays in the chat widget. We’re actively working toward a resolution and will share further updates shortly.

6. Investigating

   9 months ago

   We are currently observing delays when sending messages via the chat widget. Our team is investigating the issue and working on a fix. Updates will be shared as we learn more.