Resolved incident

Investigating connection failure and SIP transfer error reports in US East

LiveKit · Minor · Started

Duration
31m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

TransferSIPParticipant for calls happening in US East required a manual intervention to redirect. That API is fully restored as of 17:18 UTC. We will follow up with a postmortem as soon as possible.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    LiveKit

    TransferSIPParticipant for calls happening in US East required a manual intervention to redirect. That API is fully restored as of 17:18 UTC. We will follow up with a postmortem as soon as possible.

  2. Monitoring

    LiveKit

    US East has experienced a networking failure. Traffic was automatically rerouted away from US East within a minute and connection failure errors are back to baseline. The disruption started happening as of 16:47 UTC, and traffic was rerouted at 16:48. We are continuing to investigate and monitor SIP transfer errors.

  3. Investigating

    LiveKit

    We are currently investigating connection failure alerts in US East.