Resolved incident

Elevated SIP API error rates in the London region

LiveKit · None · Started

Duration
< 1m
Severity
None
Status
Resolved

Summary

None · Resolved

Between approximately 10:30 and 11:55 UTC on July 28, customers with telephony workloads in our London region experienced elevated error rates on SIP APIs. Small number of call transfers were affected. We mitigated by removing the affected infrastructure from service at 11:48 UTC, and error rates returned to normal by 11:55 UTC.

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Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    LiveKit

    Between approximately 10:30 and 11:55 UTC on July 28, customers with telephony workloads in our London region experienced elevated error rates on SIP APIs. Small number of call transfers were affected. We mitigated by removing the affected infrastructure from service at 11:48 UTC, and error rates returned to normal by 11:55 UTC.