Sessions view not populating in the Cloud Dashboard

Event timeline

How this incident unfolded, from the official status page.

1. Resolved

   3 months ago

   LiveKit

   We have fixed the data pipeline delay and all sessions should be loading now in the Cloud Dashboard.

2. Investigating

   3 months ago

   LiveKit

   We have traced the underlying issue to a backlog in our data pipeline, and we are continuing to investigate the root cause while working to clear the backlog. This data ingest delay results in the Sessions view returning no results for any time range ending at the current time, including all Quick Ranges options in the dashboard. As a temporary workaround, select "Custom range" and set the end time at least 30 minutes in the past to load your sessions. Real-time connectivity is not affected and no data has been lost.

3. Investigating

   3 months ago

   LiveKit

   We are currently investigating an issue where the sessions view does not populate in the Cloud Dashboard. This issue is specific to the dashboard display; all LiveKit services are operating normally and no sessions or sessions data are affected.