Resolved incident

LiveKit dashboard failing to load

LiveKit · Major · Started

Duration
3h 41m
Severity
Major
Status
Resolved

Summary

Major · Resolved

This incident has been resolved and dashboard load times returned to normal by 10:55 UTC. As a note, our beta agent simulations feature was also impacted from approximately 06:07 - 07:52 UTC.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    LiveKit

    We are currently investigating reports of our dashboard failing to load across multiple regions, beginning at 07:00 UTC. Other services remain unaffected and the impact is limited to the dashboard.

  2. Identified

    LiveKit

    We have identified the cause: a problematic node in US-East and are deploying a fix. Impact continues to be limited to the dashboard.

  3. Monitoring

    LiveKit

    A fix has been deployed as of 10:55 UTC, and the dashboard is now loading successfully. We are continuing to monitor before marking this resolved.

  4. Resolved

    LiveKit

    This incident has been resolved and dashboard load times returned to normal by 10:55 UTC. As a note, our beta agent simulations feature was also impacted from approximately 06:07 - 07:52 UTC.