Partial data outage on LiveKit Cloud Dashboard

Event timeline

How this incident unfolded, from the official status page.

1. Resolved

   5 months ago

   LiveKit

   All missing data has now been backfilled and the incident is resolved.

2. Monitoring

   5 months ago

   LiveKit

   A fix has been implemented and we are seeing no more data outage for newly created sessions. We are monitoring the fix and are currently working on backfilling the missing data.

3. Identified

   5 months ago

   LiveKit

   We have identified an issue causing partial data unavailability in LiveKit Cloud Dashboard: - For some users, Agent Observability is temporarily unavailable for some sessions. - Some sessions in the 24-hour filter are showing as Active even though they have ended. A fix has been identified and we are backfilling the missing data.

4. Investigating

   5 months ago

   LiveKit

   We are investigating reports of Agent Observability not accessible for some sessions.