Search and metrics data performance degraded

Event timeline

How this incident unfolded, from the official status page.

1. Resolved

   almost 4 years ago

   LogRocket

   All systems are functioning normally again.

2. Identified

   almost 4 years ago

   LogRocket

   We have completed recovery work on the data store and are beginning to backfill search, metrics, and issues data. This process will take several hours to complete and we will continue to monitor the system during that time. No data will be lost. While the backfill is in progress, metrics alerts will not trigger or resolve.

3. Investigating

   almost 4 years ago

   LogRocket

   We are investigating performance and availability issues with our primary search database. This impacts searching for sessions, loading metrics, and ingestion of event data into the search database. Session recording ingestion is not impacted by this performance issue.