Customers unable to checkout with loom monthly plans

Resolved

None impact

Started

Lasted 27m

View official incident ↗

Updates

  1. Resolved

    This issue is now resolved and customers can checkout as expected.

  2. Monitoring

    A fix has been implemented and we are monitoring the results

  3. Identified

    Customers are unable to choose a monthly plan when upgrading or purchasing from loom.com. We are investigating this issue.