Resolved incident

Customers unable to checkout with loom monthly plans

Loom · None · Started

Duration
27m
Severity
None
Status
Resolved

Summary

None · Resolved

This issue is now resolved and customers can checkout as expected.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Loom

    Customers are unable to choose a monthly plan when upgrading or purchasing from loom.com. We are investigating this issue.

  2. Monitoring

    Loom

    A fix has been implemented and we are monitoring the results

  3. Resolved

    Loom

    This issue is now resolved and customers can checkout as expected.