Issue with Loom Meeting Recordings in Zoom

Resolved

Major impact

Started

Lasted 1h 31m

View official incident ↗

Updates

  1. Resolved

    The issue has been resolved and the service is operating normally.

  2. Monitoring

    From 5:03 AM ET to 4:15 PM ET, some customers were unable to record Zoom meetings using Loom Meeting Recordings. Attempts made during this time may appear in your library but will not be playable, as no recording was captured. Unfortunately, these recordings cannot be recovered. We have released a fix and we are monitoring recovery.