Loom Intermittent Issues

Resolved

Major impact

Started

Lasted 24m

View official incident ↗

Updates

  1. Resolved

    Between 18:45 and 19:35 UTC we experienced degraded functionality for Loom. The issue has been resolved and the service is operating normally.

  2. Monitoring

    We have identified the cause of the issues and we are monitoring recovery.

  3. Identified

    We are investigating reports of issues for Loom customers. Including names showing as IDs. We will provide more details once we identify the cause.