Primary database outage

Postmortem

Major impact

Started

Lasted 39m

View official incident ↗

Updates

  1. Postmortem

    A misconfiguration by our database vendor prevented our database from restarting successfully. The misconfiguration was identified and remedied. Campaigns scheduled to send during the outage are now sent. Loop emails scheduled to send during the outage are now sent. Transactional emails or API calls made during the outage window need to be retried.

  2. Resolved

    This incident has been resolved.

  3. Monitoring

    We are continuing to monitor for any further issues.

  4. Monitoring

    We are continuing to monitor for any further issues.

  5. Monitoring

    A fix has been implemented and we are monitoring the results.

  6. Investigating

    We are currently investigating this issue.