Resolved incident

Primary database outage

Loops · Major · Started

Duration
39m
Severity
Major
Status
Postmortem

Summary

Major · Postmortem

A misconfiguration by our database vendor prevented our database from restarting successfully. The misconfiguration was identified and remedied. Campaigns scheduled to send during the outage are now sent. Loop emails scheduled to send during the outage are now sent. Transactional emails or API calls made during the outage window need to be retried.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Loops

    We are currently investigating this issue.

  2. Monitoring

    Loops

    A fix has been implemented and we are monitoring the results.

  3. Monitoring

    Loops

    We are continuing to monitor for any further issues.

  4. Monitoring

    Loops

    We are continuing to monitor for any further issues.

  5. Resolved

    Loops

    This incident has been resolved.

  6. Postmortem

    Loops

    A misconfiguration by our database vendor prevented our database from restarting successfully. The misconfiguration was identified and remedied. Campaigns scheduled to send during the outage are now sent. Loop emails scheduled to send during the outage are now sent. Transactional emails or API calls made during the outage window need to be retried.