Resolved incident

Increased 500 errors

Loops · Major · Started

Duration
30m
Severity
Major
Status
Postmortem

Summary

Major · Postmortem

Between Sept 3 03:40 UTC and Sept 3 08:30 UTC Loops experienced a period of elevated error rates where API requests intermittently returned 500’s due to high CPU use on our primary database. We resolved the issue and additionally made monitoring and process changes to speed responses in the future.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Loops

    We are currently investigating this issue.

  2. Identified

    Loops

    The issue has been identified and a fix is being implemented.

  3. Monitoring

    Loops

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    Loops

    This incident has been resolved.

  5. Postmortem

    Loops

    Between Sept 3 03:40 UTC and Sept 3 08:30 UTC Loops experienced a period of elevated error rates where API requests intermittently returned 500’s due to high CPU use on our primary database. We resolved the issue and additionally made monitoring and process changes to speed responses in the future.