Increased 500 errors

Postmortem

Major impact

Started

Lasted 30m

View official incident ↗

Updates

  1. Postmortem

    Between Sept 3 03:40 UTC and Sept 3 08:30 UTC Loops experienced a period of elevated error rates where API requests intermittently returned 500’s due to high CPU use on our primary database. We resolved the issue and additionally made monitoring and process changes to speed responses in the future.

  2. Resolved

    This incident has been resolved.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Identified

    The issue has been identified and a fix is being implemented.

  5. Investigating

    We are currently investigating this issue.