Documents are not being saved

Resolved

Started

Lasted 1h 57m

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Updates

  1. Resolved

    This issue has now been resolved

  2. Resolved

    We have now resolved the incident and documents should now be stored

  3. Identified

    We are currently experiencing an issue with document uploads We've identified a bug affecting document storage that was introduced in a recent deployment. Documents placed in the upload directory are not being processed or stored as expected.*What we're doing* Our team has identified the root cause related to a template caching issue and has rolled back the affected deployment. We are actively working to verify that document uploads are functioning normally and will provide another update shortly.