Agent queue gets stuck after first message

Resolved

Started

Lasted 17m

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Updates

  1. Resolved

    The agent was processessing the first follow-up in the queue but the second follow-up were remaining stuck indefinitely. This is now resolved.

  2. Investigating

    Due to a recent regression, the agent fails to pick up enqueued messages. We're working on fixing the problem. In the meantime, a workaround is to pause the queue and send messages directly without using the queue.