Resolved incident

Slow SMTP Transactions for Inbound Filtering

MailChannels · Major · Started

Duration
53m
Severity
Major
Status
Resolved

Summary

Major · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    MailChannels

    We have been alerted to slow SMTP transactions on the Inbound Filtering system. We are working to identify the source of the problem.

  2. Identified

    MailChannels

    We have identified a potential cause of the delay as an overloaded database node. We are rebalancing connections to the database, and adding more nodes.

  3. Monitoring

    MailChannels

    New database nodes are online, and connections are balanced. SMTP transaction duration is dropping. We are continuing to monitor the issue.

  4. Resolved

    MailChannels

    This incident has been resolved.