Slow SMTP Transactions for Inbound Filtering

Resolved

Major impact

Started

Lasted 53m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    New database nodes are online, and connections are balanced. SMTP transaction duration is dropping. We are continuing to monitor the issue.

  3. Identified

    We have identified a potential cause of the delay as an overloaded database node. We are rebalancing connections to the database, and adding more nodes.

  4. Investigating

    We have been alerted to slow SMTP transactions on the Inbound Filtering system. We are working to identify the source of the problem.