Resolved incident

Service Connectivity

MailChannels · Minor · Started

Duration
26h 11m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    MailChannels

    We are investigating reports of issues connecting to our outbound endpoint smtp.mailchannels.net

  2. Monitoring

    MailChannels

    The issue seems to be due to a DNS change and should resolve itself as the change propagates through the global DNS. Please try flushing your DNS in the meantime.

  3. Monitoring

    MailChannels

    We are continuing to monitor for any further issues.

  4. Monitoring

    MailChannels

    MailChannels entered an incorrect field into a DNSSEC DS record for mailchannels.net, causing name resolution errors. The incorrect DS record was promptly removed from the DNS; however, because of DNS caching, it may take some time for this change to propagate to the entire DNS. Please purge any DS records for mailchannels.net; our registrar (GoDaddy) is already publishing the correct record set and this should bring things back into operation. We are continuing to monitor this.

  5. Resolved

    MailChannels

    This incident has been resolved.