Resolved incident

Outage

MailChannels · Major · Started

Duration
1h 25m
Severity
Major
Status
Resolved

Summary

Major · Resolved

All the queued mail should be delivered now. If you are still seeing any issues, please contact support@mailchannels.com

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    MailChannels

    The issue has been identified and a fix is being implemented. The network of one of our upstream providers went down and as a result, mails were queued in our servers.

  2. Identified

    MailChannels

    We are processing outbound filtering again , it will catch up shortly

  3. Identified

    MailChannels

    We are continuing to work on a fix for this issue.

  4. Monitoring

    MailChannels

    A fix has been implemented , we are delivering email of both inbound and outbound services from redundant infrastructure. We still have some mail queued in our servers that will be cleared out shortly.

  5. Resolved

    MailChannels

    All the queued mail should be delivered now. If you are still seeing any issues, please contact support@mailchannels.com