Log retrieval errors in the US region

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   4 months ago

   Mailgun

   Customers using the events/logs APIs or viewing logs in the customer portal may see errors in viewing or retrieving logs. These errors are only affecting a subset of our customers.

2. Identified

   4 months ago

   Mailgun

   The issue has been identified and a fix is being implemented.

3. Identified

   4 months ago

   Mailgun

   We are continuing to work on a fix for this issue.

4. Identified

   4 months ago

   Mailgun

   We are continuing to work on a fix for this issue.

5. Identified

   4 months ago

   Mailgun

   We are continuing to work on a fix for this issue.

6. Identified

   4 months ago

   Mailgun

   We are continuing to work on a fix for this issue.

7. Identified

   4 months ago

   Mailgun

   We are continuing to work on a fix for this issue.

8. Identified

   4 months ago

   Mailgun

   We are continuing to work on a fix for this issue.

9. Identified

   4 months ago

   Mailgun

   We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery are operating normally.

10. Identified

    4 months ago

    Mailgun

    We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery continue operating normally.

11. Monitoring

    4 months ago

    Mailgun

    A fix has been implemented and we are monitoring the results.

12. Resolved

    4 months ago

    Mailgun

    This incident has been resolved.