Log retrieval errors in the US region

Resolved

Minor impact

Started

Lasted 6h 55m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Identified

    We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery continue operating normally.

  4. Identified

    We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery are operating normally.

  5. Identified

    We are continuing to work on a fix for this issue.

  6. Identified

    We are continuing to work on a fix for this issue.

  7. Identified

    We are continuing to work on a fix for this issue.

  8. Identified

    We are continuing to work on a fix for this issue.

  9. Identified

    We are continuing to work on a fix for this issue.

  10. Identified

    We are continuing to work on a fix for this issue.

  11. Identified

    The issue has been identified and a fix is being implemented.

  12. Investigating

    Customers using the events/logs APIs or viewing logs in the customer portal may see errors in viewing or retrieving logs. These errors are only affecting a subset of our customers.