Resolved incident

Europe - Email Delivery Latency

Mailgun · Minor · Started

Duration
8h 29m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Mailgun

    Due to network connectivity issues with a third party, there is a chance that emails being sent through Mailgun's EU region are experiencing delivery delays. The issue has been identified and a fix is in progress.

  2. Identified

    Mailgun

    We are continuing to work with our networking partner on the fix. Only customers sending with IPs in the 159.135.132.0/24 range are impacted.

  3. Monitoring

    Mailgun

    Connectivity has been restored, we are monitoring the traffic backlog as sending resumes.

  4. Monitoring

    Mailgun

    We are continuing to process the sending backlog at a reduced rate while things recover. Delays for the affected network should still be expected.

  5. Identified

    Mailgun

    Further mitigations are being worked on to resolve networking issues, messages will continue to be delayed until a full fix is implemented.

  6. Identified

    Mailgun

    We are continuing to work with our network provider to bring this range online.

  7. Monitoring

    Mailgun

    A fix has been implemented and traffic is sending through these networks. We are monitoring the resolution.

  8. Resolved

    Mailgun

    This incident has been resolved.