Europe - Email Delivery Latency

Resolved

Minor impact

Started

Lasted 8h 29m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    A fix has been implemented and traffic is sending through these networks. We are monitoring the resolution.

  3. Identified

    We are continuing to work with our network provider to bring this range online.

  4. Identified

    Further mitigations are being worked on to resolve networking issues, messages will continue to be delayed until a full fix is implemented.

  5. Monitoring

    We are continuing to process the sending backlog at a reduced rate while things recover. Delays for the affected network should still be expected.

  6. Monitoring

    Connectivity has been restored, we are monitoring the traffic backlog as sending resumes.

  7. Identified

    We are continuing to work with our networking partner on the fix. Only customers sending with IPs in the 159.135.132.0/24 range are impacted.

  8. Identified

    Due to network connectivity issues with a third party, there is a chance that emails being sent through Mailgun's EU region are experiencing delivery delays. The issue has been identified and a fix is in progress.