Delays in emails processing and general app.mailjet.com login issues

Resolved

Major impact

Started

Lasted 7h 44m

View official incident ↗

Updates

  1. Resolved

    The incident has been resolved. Any missing statistics during the incident haven't been lost and will show up in the statistics page later today.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Identified

    We are continuing to work on a fix for this issue.

  4. Identified

    We are continuing to work on a fix for this issue.

  5. Identified

    We have identified the root cause of the issue. While we are working on getting this resolved, clients will experience inability to log into app.mailjet.com as well as experience email processing delays.

  6. Investigating

    We are continuing to investigate this issue.

  7. Investigating

    We are currently investigating an issue impacting email processing along with app.mailjet.com login issues, reflecting into "wrong password" errors.