Connectivity Issues Detected

Resolved

Major impact

Started

Lasted 15h 20m

View official incident ↗

Updates

  1. Resolved

    We can confirm that the incident is fully resolved. All the affected components are running as expected without any issues.

  2. Monitoring

    We have identified the root cause of the issue affecting user access and applied a fix. We will continue to monitor to system to ensure the issue is fully resolved.

  3. Investigating

    We are still diagnosing the issue affecting user access. Please note that while logins are currently unavailable, all background scenarios are processing successfully as scheduled.

  4. Investigating

    We are continuing to investigate the issue preventing users from logging in. Please be assured that while access is currently restricted, all scenarios are processing normally in the background.

  5. Investigating

    The investigation is ongoing. We are still working to determine the root cause.

  6. Investigating

    We are currently investigating reports of service unavailability affecting the two of our zones. Our engineering team is currently looking into the root cause. We will provide an update as soon as we have more information