Resolved incident

EU1 - Scenarios failing at initialization with "Failed to verify account" error

Make · Major · Started

Duration
< 1m
Severity
Major
Status
Resolved

Summary

Major · Resolved

Between 17:29 and 17:34 CEST on 22nd of July, scenarios on the EU1 zone failed at initialization with a "Failed to verify account" error, affecting connections across all apps. Approximately 200 scenarios were automatically deactivated as a result and have since been re-enabled. We are actively working to prevent recurrence.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Make

    Between 17:29 and 17:34 CEST on 22nd of July, scenarios on the EU1 zone failed at initialization with a "Failed to verify account" error, affecting connections across all apps. Approximately 200 scenarios were automatically deactivated as a result and have since been re-enabled. We are actively working to prevent recurrence.