Resolved incident

Static Images API degradation

Mapbox · Minor · Started

Duration
19h 54m
Severity
Minor
Status
Postmortem

Summary

Minor · Postmortem

The issue with 3D Terrain distortion has been mitigated and fixes have been shipped to all Static Image and Tile endpoints.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Postmortem

    Mapbox

    The issue with 3D Terrain distortion has been mitigated and fixes have been shipped to all Static Image and Tile endpoints.

  2. Resolved

    Mapbox

    We have identified the root cause of this issue and have a clear path forward, but expect the rollout to take some time. We are closing this status but will post updates as fixes are available.

  3. Identified

    Mapbox

    We have identified the cause of the image degradation. However, given the nature of the issue, we do not anticipate a fix to be rolled out imminently. We will provide more updates on timeline as we have them.

  4. Investigating

    Mapbox

    We are still investigating image quality degradation on the Static Images API

  5. Investigating

    Mapbox

    This issue impacts Static API requests for styles using the mapbox.mapbox-terrain-dem-v1 tileset. Not all requests are impacted and the issue is sporadic. We are continuing to investigate the cause of the issue.

  6. Investigating

    Mapbox

    We are investigating image quality degradation on the Static Images API