SSO outage

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   11 months ago

   Mixpanel

   We are currently experiencing login issues for users authenticating through SSO. This appears to be caused by an ongoing Okta service outage. Our authentication broker (Okta) is experiencing downtime, which prevents successful SSO logins. Okta’s status page: We are currently experiencing login issues for users authenticating through SSO. This appears to be caused by an ongoing Okta service outage. Our authentication broker (Okta) is experiencing downtime, which prevents successful SSO logins. Okta’s status page: https://status.okta.com/#recent

2. Monitoring

   11 months ago

   Mixpanel

   Earlier today, our SSO authentication broker experienced a service disruption that impacted users attempting to log in to Mixpanel via SSO. During this period, some customers may have encountered intermittent login failures or increased latency during authentication. Okta has implemented mitigations and reports that their services have been restored, though intermittent authentication issues may still occur as the system stabilizes. We are seeing improvement on our end and continue to monitor SSO login performance closely to ensure full recovery for all Mixpanel customers. We will continue to observe authentication behavior and will post another update if any instability reappears or when the issue is fully resolved.

3. Resolved

   11 months ago

   Mixpanel

   This incident has been resolved.