Service disruption on US server

Resolved

Major impact

Started

Lasted 2h 11m

View official incident ↗

Updates

  1. Resolved

    The platform is now back to regular service. Please refresh your browser to access the platform. Thank you for your patience

  2. Monitoring

    A fix has been implemented and we are monitoring results to restore full system stability

  3. Monitoring

    The platform and automations have been restored to full functionality. We are continuing to monitor dashboards.

  4. Monitoring

    A fix has been implemented, and we are monitoring results to ensure full platform stability. We're still working to restore full dashboard functionality, and automations may run slowly whilst the recovery continues.

  5. Monitoring

    A fix has been implemented, and we are monitoring results to restore full system stability. You may experience slowness with dashboards, automations, and the API while the platform recovers.

  6. Investigating

    We are continuing to investigate connectivity issues across the platform. Our team is working to resolve this promptly.

  7. Investigating

    We are currently experiencing issues related to platform loading. Our dedicated team is working to resolve this as quickly as possible

  8. Investigating

    We're currently experiencing a service disruption on the US server. Some services may be unavailable in other locations as well.