Resolved incident
Connectivity Issues across accounts and devices
monday.com · None · Started
- Duration
- 57m
- Severity
- None
- Status
- Postmortem
Summary
None · Postmortem
On December 5th, starting around 03:50am EST, our customers experienced connectivity issues to the platform across all of our servers. In total, customers experienced 19 minutes of downtime on the AUS server, 48 minutes on the US server and 64 minutes on the EU server. **What caused it:** This incident was caused by a major outage at our third-party cloud service provider, Cloudflare. This outage led to widespread disruptions across many platforms, including [monday.com](http://monday.com/). **How we responded:** Our engineering teams acted immediately to stabilize the platform as soon as the issue was detected at 3:48am EST. As Cloudflare began to recover, we restored platform functionality in stages to ensure stability. By 4:11am EST, access to accounts in the AUS server was fully restored. By 4:40am EST, full access was restored to accounts on our US server. By 4:55am EST, the platform was fully operational across all servers. We continued to monitor the situation closely, and declared the incident resolved at 5:17 am EST. We kept customers informed through regular updates on our Status Page regularly until the incident was fully resolved. We sincerely apologize for any disruption this may have caused today. Thank you for your patience and understanding. Your engineering team at [monday.com](http://monday.com/)
Event timeline
How this incident unfolded, from the official status page.
Identified
monday.com
Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress. We identified a cross regional internet issue caused by 3rd party cloud service.
Identified
monday.com
We are continuing to work on a fix for this issue.
Identified
monday.com
We are seeing improvements for accounts in our US server, while continue to work on connectivity issues in our EU server. Accounts in our AUS server should be fully operational.
Monitoring
monday.com
Accounts in our US and AUS servers should have regular access to the platform now. We continue to monitor and work on restoring connectivity for accounts in our EU server.
Monitoring
monday.com
We are seeing improvements in accounts in our EU server, and we're working to gradually restore all connectivity. Our US and AUS servers are fully operational.
Monitoring
monday.com
We have restored access to the platform all on our servers. We continue to monitor the situation closely to ensure all issues are fully resolved.
Resolved
monday.com
The platform is now back to regular service. Please refresh your browser to access the platform. Thank you for your patience.
Postmortem
monday.com
On December 5th, starting around 03:50am EST, our customers experienced connectivity issues to the platform across all of our servers. In total, customers experienced 19 minutes of downtime on the AUS server, 48 minutes on the US server and 64 minutes on the EU server. **What caused it:** This incident was caused by a major outage at our third-party cloud service provider, Cloudflare. This outage led to widespread disruptions across many platforms, including [monday.com](http://monday.com/). **How we responded:** Our engineering teams acted immediately to stabilize the platform as soon as the issue was detected at 3:48am EST. As Cloudflare began to recover, we restored platform functionality in stages to ensure stability. By 4:11am EST, access to accounts in the AUS server was fully restored. By 4:40am EST, full access was restored to accounts on our US server. By 4:55am EST, the platform was fully operational across all servers. We continued to monitor the situation closely, and declared the incident resolved at 5:17 am EST. We kept customers informed through regular updates on our Status Page regularly until the incident was fully resolved. We sincerely apologize for any disruption this may have caused today. Thank you for your patience and understanding. Your engineering team at [monday.com](http://monday.com/)