Resolved incident

Atlas UI and API Periodic Unavailability

MongoDB Cloud · Minor · Started

Duration
1h 6m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved. Following the incident, we identified an issue that caused some internal Atlas jobs not to start as scheduled, resulting in delays to certain changes. The issue was related to this incident "Atlas UI and API Periodic Unavailability" which has been remediated. Customer clusters and their data were not affected; the impact was limited to the timing of control-plane operations. This jobs issue has been resolved as well.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    MongoDB Cloud

    We are investigating an issue where customers periodically cannot access the Atlas UI or utilize the API. Customer clusters are unaffected.

  2. Identified

    MongoDB Cloud

    We have identified a new workload that was putting more load than expected on the backing system. We are working on disabling it. Customer clusters remain unaffected.

  3. Monitoring

    MongoDB Cloud

    We have disabled the workload and are monitoring the situation

  4. Resolved

    MongoDB Cloud

    This incident has been resolved. Following the incident, we identified an issue that caused some internal Atlas jobs not to start as scheduled, resulting in delays to certain changes. The issue was related to this incident "Atlas UI and API Periodic Unavailability" which has been remediated. Customer clusters and their data were not affected; the impact was limited to the timing of control-plane operations. This jobs issue has been resolved as well.