[Atlas for Government] Data plane node logs unavailable for last 6 days

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   5 months ago

   MongoDB Cloud

   The data plane node logs (mongod, audit logs, etc.) are unavailable since May 14th 4am UTC for clusters in GCP and AWS gov-cloud regions. We have identified the root cause and are actively working on a fix.

2. Monitoring

   5 months ago

   MongoDB Cloud

   We have applied the fix. The data plane node logs will start to be available to customers within the next 30 minutes.

3. Resolved

   5 months ago

   MongoDB Cloud

   The data plane node log download has recovered.