AWS Cluster DNS Changes Degraded Performance

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   6 months ago

   MongoDB Cloud

   DNS changes for AWS clusters are currently degraded. We've identified the issue and are pushing out a patch.

2. Identified

   6 months ago

   MongoDB Cloud

   DNS changes for AWS clusters are currently degraded. Cluster topology modifications may be delayed or not able to complete successfully. We've identified the issue and are pushing out a patch.

3. Identified

   6 months ago

   MongoDB Cloud

   Mitigation is in progress; recovery for DNS operations and downstream cluster topology changes has begun.

4. Investigating

   6 months ago

   MongoDB Cloud

   We are still seeing cases where new cluster update requests are failing to go through due to ACME related DNS issues. We are actively investigating this issue.

5. Monitoring

   6 months ago

   MongoDB Cloud

   We've identified a bad piece of metadata causing DNS issues. We've since patched this metadata and are seeing recovery in ACME updates for cluster topology changes. We will continue to monitor recovery.

6. Monitoring

   6 months ago

   MongoDB Cloud

   We are continuing to monitor for any further issues.

7. Resolved

   6 months ago

   MongoDB Cloud

   DNS updates for ACME are confirmed healthy. Cluster updates are now proceeding as expected.