MongoDB Charts: Infinite login loop when creating new Charts projects

Resolved

Minor impact

Started

Lasted 5h

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Updates

  1. Resolved

    This incident has been resolved.

  2. Identified

    Since approximately 23:30 UTC on 2026-10-01, users creating new Charts projects by clicking on the "Visualization" tab will repeatedly be prompted to login and will not be able to view the Charts interface. While these Charts projects will be created, we cannot guarantee the timing at this moment. Existing Charts projects are not affected.