Mux Data Collection Latency

Resolved

Major impact

Started

Lasted 1h 26m

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Updates

  1. Resolved

    This incident has been resolved. For a subset of customers, our ingestion pipeline was unresponsive to incoming beacons at 22:04 UTC. While our SDKs are programmed to retry, there is the potential for delayed or lost beacons at and around that time. Delayed/lost beacons would disrupt our realtime metrics and alerting. Missing beacons may also result in some missing event data for views being generated at that time.

  2. Monitoring

    The system has recovered at 22:28 UTC and we are monitoring the results.

  3. Investigating

    We are experiencing some latency in collecting beacons, beginning 22:04 UTC. Investigation is underway.