Increased errors in playback

Resolved

Major impact

Started

Lasted 3h 9m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    We are continuing to monitor for any further issues.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Identified

    The issue has been identified and a fix is being implemented.

  5. Investigating

    We are seeing increased error rates for playback and thumbnails in one of our regions. Currently investigating.