Resolved incident

Elevated error rates for video ingest and playback for assets and live streams

Mux · Major · Started

Duration
4h 52m
Severity
Major
Status
Resolved

Summary

Major · Resolved

This Incident has been Resoled.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Mux

    The previous status update was marked resolved unintentionally. Our systems are still experiencing elevated error rates, and our team is actively investigating.

  2. Identified

    Mux

    Error rates have improved and returning to normal. The team are continuing to investigate the root cause of this error spike. We will continue to provide updates as we have more details.

  3. Monitoring

    Mux

    Our team has implemented a fix to resolve the issue, and is monitoring the situation. Though we believe the issue is resolved for all users, we will be monitoring and will post an update as soon as the issue is fully resolved.

  4. Monitoring

    Mux

    We are continuing to monitor for any further issues.

  5. Resolved

    Mux

    This Incident has been Resoled.