Increased error rates for video ingest and playback for on-demand assets

Resolved

Critical impact

Started

Lasted 2h 7m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Identified

    We are continuing to work on a fix for this issue.

  4. Identified

    We have identified the issue causing an increase in errors, and are working to resolve the issue as soon as possible.

  5. Investigating

    We are investigating an issue causing increased error rates for video ingest and playback for on-demand assets.