Resolved incident
video clips audio loss
Mux · Major · Started
- Duration
- 3h
- Severity
- Major
- Status
- Resolved
Summary
Major · Resolved
Engineers have resolved the issue with clips not having audio. Any new clips will function as expected. Impacted clips created during the incident window are not retroactively corrected, but can be re-created from the original asset.
Event timeline
How this incident unfolded, from the official status page.
Identified
Mux
A recent encoding change caused a mismatch in initialization metadata for some clips that were created in the last 24 hours. This would affect clips of assets created before Thursday, March 6 — 15:11 UTC that utilized "basic" or "premium" video_quality. A fix is currently being worked on.
Resolved
Mux
Engineers have resolved the issue with clips not having audio. Any new clips will function as expected. Impacted clips created during the incident window are not retroactively corrected, but can be re-created from the original asset.