Resolved incident

Some assets generated from live streams stalling at the end

Mux · Minor · Started

Duration
3h 50m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Mux

    We are currently investigating an issue where for some live streams, the assets generated from the live streams may stall for playbacks at the very end, and creating static renditions for those assets may be delayed

  2. Monitoring

    Mux

    For the issue of live streams stalling for playbacks, and the delay of creating static renditions for those assets, we have identified the root cause. Affected assets were created from live streams from 8/18 9:03 PM (UTC) to 8/19 8:29 AM (UTC). The issue has been mitigated as of 8/19 8:34 AM (UTC). We are continuing to monitor the situation and will be reaching out to impacted customers directly.

  3. Resolved

    Mux

    This incident has been resolved.