Delayed video ingest and webhook delivery for some customers

Resolved

Minor impact

Started

Lasted 4h 26m

View official incident ↗

Updates

  1. Resolved

    After monitoring the fix we have confirmed full resolution.

  2. Monitoring

    Our teams have implemented a fix to resolve the delays. At approximately 19:53 UTC, customers may have experienced delays in video ingest time and webhook delivery. We will continue to monitor the recovery and will post an update when fully resolved.

  3. Identified

    Our teams identified the cause of the delays and are actively working on recovery.

  4. Investigating

    We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.