Delayed video ingest and webhook delivery for some customers

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   8 months ago

   Mux

   We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.

2. Identified

   8 months ago

   Mux

   Our teams identified the cause of the delays and are actively working on recovery.

3. Monitoring

   8 months ago

   Mux

   Our teams have implemented a fix to resolve the delays. At approximately 19:53 UTC, customers may have experienced delays in video ingest time and webhook delivery. We will continue to monitor the recovery and will post an update when fully resolved.

4. Resolved

   8 months ago

   Mux

   After monitoring the fix we have confirmed full resolution.