Elevated errors on Direct Uploads

Resolved

Major impact

Started

Lasted 3h 3m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    We are continuing to monitor for any further issues.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Investigating

    We are investigating elevated error rates affecting Direct Uploads, thumbnails, gifs, subtitles, storyboards. Some customers may have experienced failures when creating or uploading to direct upload URLs