Past incident

Degraded VOD playback

Mux · Major · Started

Duration
Unavailable
Severity
Major
Status
No longer listed as active

Summary

Major · No longer listed as active

We are continuing to monitor for any further issues.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Mux

    We’ve identified an issue tha is affecting on-demand (VOD) video playback for some customers. Some viewers may see failed or slow playback. Live streaming is not affected.

  2. Identified

    Mux

    The issue has been identified and a fix is being implemented.

  3. Monitoring

    Mux

    A fix has been implemented and we are monitoring the results.

  4. Monitoring

    Mux

    We are continuing to monitor for any further issues.