video live and playback issues

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   3 months ago

   Mux

   Customers may experience issues with video live and/or playback. Root cause has been identified and fix is being worked on. More updates to come as we have it.

2. Monitoring

   3 months ago

   Mux

   A fix has been implemented and we are monitoring the results.

3. Monitoring

   3 months ago

   Mux

   We have identified service disruption in underlying cloud infrastructure in a single availability zone, which impacted a portion of video ingestion and playback. We have routed traffic away from the affected infrastructure and are continuing to monitor while we work with the service provider on resolution.

4. Monitoring

   3 months ago

   Mux

   All customer impact has been mitigated. Traffic remains directed away from the affected infrastructure while we work with our cloud provider on the underlying issue. We will remain in this state until we have fully validated the issue is resolved and we can safely restore normal operation. Once normal operation is restored, we will update and close this incident accordingly.

5. Resolved

   3 months ago

   Mux

   This incident has been resolved.