Updates
Resolved
Backfill complete and this incident has been resolved. Any missing views older than 7 days are unrecoverable. Time of impact for this incident is June 17th-November 5th for EU collection customers. We estimate 1/3 of views during this window are missing for affected customers, with more views affected in later months. Real-time metrics and alerting remain unaffected. We apologize for this data loss and are taking corrective action on our systems to prevent recurrence.
Identified
We are currently re-processing the last 7 days of available views that were missed. We expect this step to take several hours.
Identified
We are collecting and storing all views from the EU as of 22:16 UTC. We are evaluating if any previous missing views are recoverable.
Identified
The issue has been identified and a fix is being implemented.
Investigating
We are seeing roughly half of all collected views from the EU are missing, and have been missing for several months. Realtime metrics and alerting are unaffected. We are continuing to investigate.
Investigating
We are investigating a missing views issue affecting customers collection in the EU.